Refund policy
RETURNS & EXCHANGES
We're here to make sure you and your pet are happy! If you're not completely satisfied, please reach out to us within 14 days of purchase for a hassle-free return or exchange (even on sale items, gift cards, or incorrect orders).
Eligibility
- Items must be unused and in original packaging
- Due to hygiene reasons, opened or used pet socks cannot be returned
Return Shipping Return shipping costs are the responsibility of the buyer. We recommend using a trackable shipping method.
How to Initiate a Return Contact us at support@vellapaw.com with your order number and reason for return. We'll get back to you within 1-2 business days.
Refunds Refunds will be processed within 5-7 business days to your original payment method once we receive and inspect the item.
Damaged or Defective Items If your item arrives damaged or defective, please contact us within 7 days of delivery with photos and we'll send a replacement at no cost.